Frequently asked questions
Yes, of course. Once your order has been dispatched to the shipping company, you will receive your shipping details with a tracking number via your email address, or just by logging in through your Account Dashboard.
Once you’ve received your tracking number, you can check the status of your order here.
All packages are shipped from Miami (USA) and Juarez (Mexico).
We ship to most countries; however, shipping is not offered to Guadeloupe, North Korea, Russia, and Ukraine. Delivery to a particular country might be suspended or delayed.
To check our shipping rates and the estimated delivery times, click here.
Delivery Time = Processing/Production Time (2-3 business days) + Shipping Time. Please check our regular Shipping Time here.
Yes. USPS Priority Mail Express is the fastest domestic shipping service available from USPS and delivers your parcels within 1-2 business days. Please allow 2-3 business days for processing.
Please click here to find out more about our regular shipping costs and shipping policy.
We try our best to offer PayPal as a payment method in our store.
Yes. You can cancel the order you made for any reason within 3 hours of purchase, or if the order has not already been processed/shipped at any time.
Yes. in case of a damaged product or a manufacturing error, we offer a free replacement or a refund if you contact us within 30 days of product delivery.
However, returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind. Read more.
Still have questions?
If you cannot find an answer to your question in our FAQs, you can always contact us
and we will be with you shortly.